Frequently Asked Questions
Everything you need to know about shopping with Longdan Online Store
How do you ensure the freshness of perishable food items during delivery?
We use specialized temperature-controlled packaging and insulated liners for all fresh and frozen products. These items are shipped via express courier to ensure they reach your doorstep in optimal condition.
What are your shipping rates and delivery times?
Standard delivery typically takes 2-4 business days. We offer free shipping on orders over a certain threshold, while flat-rate fees apply to smaller orders. Specific rates are calculated at checkout based on your location and order weight.
Can I return a food product if I change my mind?
For safety and hygiene reasons, we cannot accept returns on perishable goods or opened food items. However, if a product arrives damaged or is incorrect, please contact our support team within 24 hours for a refund or replacement.
Do you offer international shipping for your grocery items?
Currently, we specialize in domestic shipping to ensure food quality and compliance with import regulations. Please check our shipping policy page for a full list of supported regions.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track the status of my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website where you can monitor your delivery in real-time.